Privacy Policy
This Privacy Policy explains how HarryMade ("HarryMade", "we", "us" or "our"), a sole trader operated by Harry and based on the Surf Coast, Victoria, Australia, handles personal information. We are committed to protecting your privacy and to handling personal information in line with the Australian Privacy Principles under the Privacy Act 1988 (Cth).
1. What we collect
We only collect personal information that is reasonably necessary to run our business and provide our services. This may include:
- Your name, business name, email address, phone number and website address when you contact us or submit an enquiry form.
- Any details you choose to include in messages, proposals or project materials you send us.
- Booking details when you schedule a call with us.
- Basic technical information (such as your browser type) that is standard to serving a website.
2. How we collect it
We collect information directly from you when you fill in a form on this site, email us, book a call, or engage us for a project. Where information is collected through a third-party tool, that tool collects it on our behalf and passes it to us.
3. How we use it
We use your personal information to:
- Respond to your enquiries and provide quotes.
- Deliver, manage and support the services you engage us for.
- Send you information relevant to a current project or engagement.
- Issue invoices and keep proper business records.
- Improve our services and meet our legal obligations.
We do not send marketing emails to people who have not asked to hear from us, and we do not sell your personal information to anyone.
4. Third-party services we rely on
We use trusted third-party providers to run parts of our business. When you interact with these, your information is handled under their own privacy policies as well as ours. These currently include:
- Formspree, which processes submissions from our contact form.
- Calendly, which handles call bookings.
- Vercel, which hosts this website.
Some of these providers may store or process data outside Australia. We take reasonable steps to use reputable providers, but we cannot control their handling of data beyond their published terms.
5. Disclosure
We do not disclose your personal information to third parties except: to the service providers listed above so they can perform their function; where you have asked us to; or where we are required or authorised to do so by law.
6. Storage and security
We take reasonable steps to protect the personal information we hold from misuse, loss, and unauthorised access, use or disclosure. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. We keep personal information only for as long as we need it for the purposes described here or as required by law, and then take reasonable steps to delete or de-identify it.
7. Cookies
This website itself does not set advertising or tracking cookies. Some embedded third-party tools (for example the booking widget) may set their own cookies when you use them, governed by their privacy policies. You can control cookies through your browser settings.
8. Your rights
You may ask us to access the personal information we hold about you, or to correct it if it is inaccurate. To make a request, or if you have a privacy concern or complaint, email us using the details below. We will respond within a reasonable time. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
9. Changes to this policy
We may update this Privacy Policy from time to time. The version on this page is the current one, and the "last updated" date shows when it last changed.
10. Contact
For any privacy question or request, email us at hello@harrymade.com.au.